Refund policy

Last updated: October 25, 2026

↩️ Returns & Refunds Policy

We want you to feel confident shopping with Kinloo. We offer a 14-day return window, starting on the day you receive your order.

Return eligibility
For a change-of-mind return, the item must be unused, clean and in its original condition, with its original packaging and all included accessories. Please provide your order number or proof of purchase.

How to request a return
Email hellokinloo@gmail.com within 14 days of delivery with your order number and reason for returning. We’ll provide return instructions and the return address. Please contact us before sending your item back.

Return shipping
For change-of-mind returns, you are responsible for return shipping costs. If we sent an incorrect, damaged or faulty item, Kinloo will cover the return shipping costs.

Damaged, faulty or incorrect items
Please contact us as soon as you notice a problem. Include your order number, a description of the issue and photos where possible so we can help arrange an appropriate resolution.

Refunds
Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to reflect the refund.

This policy does not limit your rights under applicable South African consumer law.

Questions?
Contact hellokinloo@gmail.com.